Service
If we can't fix it, we'll get it to the people who can
Second City Sound's Service Department is dedicated to keeping your trusted lavs, booms, mixers and equipment maintained and operating like new.
REPAIR RATES: $75.00/hour plus parts
Regular maintenance is good practice on extending your gear’s life. We stand by that with our own equipment.
Your gear is an investment, one we take very seriously. Whether you consult us for routine maintenance or for something that isn’t functioning as it should, we listen carefully to what you’ve been experiencing to help diagnose the problem and provide you with a verbal estimate before we begin.
To begin, fill out our service order. It gathers all your details and what’s been going on with your equipment, including when you need it back. A Second City Sound team member will follow up with you in greater detail. We always do our best to accommodate your deadline.
Should you require a rental from us while your gear is being serviced in our shop, a rental discount may be available to you.
Our objective is to get your gear back in optimum form, as quickly as possible.
If we determine your gear may cost more to repair than replace, we’re always candid and present you with a quote for replacement.
Ask us about custom cables. We build them ourselves, designed for your specific use, so they can best meet your particular application.
FACTORY REPAIRS
While our preference is always to get your repairs done on site, there are times when factory direct repair services are often encouraged under warranty or for special situations.
No worries. We’ll send your equipment in for you, or walk you through the process of getting it safely to the manufacturer on your own. Warranty statements can be found on individual manufacturer websites.